3D Customer Experience (CX) Curriculum
3D Customer Experience (CX) Curriculum
Our Training as a Service™ model gives you access to the full, award-winning 3D Advantage® Customer Experience Curriculum: a complete, modular CX methodology covering the entire customer Buying Cycle. There are courses at three levels:
Research-Based CX Methodology
Imparta’s 3D methodology is at the leading edge of modern selling, based on more than 20 years of sales research and experience working with global sales teams. Our modular curriculum drives your key metrics around the whole customer buying cycle and is tailored to a variety of sales and service roles.
Customization
Our sales training curriculum is designed to be contextualized to your specific business and challenges. Our learning designers and subject matter experts can also create fully customized programs if required.
Flexible Pricing
We offer a range of pricing models, from pay-as-you-go workshops and eLearning to enterprise licenses for full Sales and Service Academies. We also offer our unique Training as a Service (TaaS) model – a simple annual fee per person that includes our full sales training curriculum and a package of setup, consulting, and training days. Allowing you to deliver results, instead of worrying about your budget.
Global Reach
Imparta has over 150 trainers and associate trainers around the world, and has the people, capabilities, and processes to design centrally, but deliver the change process locally.
Making it Stick
Getting salespeople to adopt new skills is a journey, not an event, and many organizations (and sales training companies) do it badly. Imparta’s 3D Advantage Change Process delivers results, not just events. Ask about attending one of our 3D Advantage Change Process training sessions.
Technology
Imparta has been a technology pioneer for more than 20 years. Our own platform, the Virtual Sales Academy is a powerful Academy Management System, but our content can also be hosted in your LMS and CRM. We also work with a number of technology partners and can help you to select and integrate the best platform for your needs.
Measured, Sustainable Results
We are completely committed to meeting our client’s business objectives – in a sophisticated and efficient way. Every client has a dedicated Client Service Team, including development, delivery, project management, and logistical expertise.
The Personal Touch
Not all sales training partners are equal. We live and breathe our client’s success, and each client has a Client Director, a Principal Consultant supported by a Client Success team, and a Project Manager. We are one of the most trusted vendors in our space for a reason.
Trainer Quality
We have a global bench of the highest quality trainers – practitioners with a flair for facilitating the learning process. We monitor quality on an ongoing basis, and our Trainer Immersion sessions ensure they are up to speed with your business and challenges. We also offer Train the Trainer services so that your experts can run our sales programs.
It’s all in the cards
We have a deck of cards representing each training module, which you can use in internal discussions to help define your skill priorities.
